HMRC blasted by MPs for hiring American firm concentrix to cut fraud

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The Commons Work and Pensions Committee described the performance of Concentrix as a "scandal" and said HMRC had been "complicit" in the firm"s "gross failings" which left vulnerable claimants struggling to get by. 

It said low income families were forced to take out expensive loans or fall into arrears with their rents, and called for all claimants who had their benefits reduced as a result of the firm"s actions to have their cases reviewed. 

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