Merseyrail has an unintentionally passive aggressive way of dealing with delays

0
10


Merseyrail has an unintentionally passive aggressive way of dealing with delays

Have a break! (Picture: Twitter/zzzoooman/REX/Metro.co.uk)

Delayed train passengers were given a slightly passive aggressive form of compensation – Kit Kats.

Vouchers for the chocolate, usually associated with the command ‘Have a break!’, was sent out to commuters left waiting for a Merseyrail train in Liverpool this morning.

The delays were caused by a broken down train at Bank Hall just after 6am.

As well as the Kit Kats, Merseyrail’s commercial director David O’Leary sent out an apology letter.

‘I would like to apologise for the delays this morning caused by disruption on the Southport – Hunts Cross line, which had a knock-on effect on other areas of the network,’ he said.

‘Just after 0600, a track-cleaning train developed a major fault at Bank Hall Station, and was unable to move. This prevented Merseyrail services running between Southport and Hunts Cross. Technical staff sent to the faulty vehicle were unable to get it moving, so it had to be rescued by another track cleaning train. The original vehicle was moved off the network at 0835.

We could soon no longer be able to order fish and chips at the pubFish and chips portions may be about to get drastically smaller across the UK

‘These vehicles, operated by Network Rail in the autumn and winter, treat the rails and make them less slippery, either as a result of crushed leaves or the formation of ice.

‘Services were severely disrupted, and although replacement buses were arranged, I am sorry that your journey took longer than normal this morning. Details of your entitlement to compensation can be found on the Merseyrail website, or you can get information from any of our station staff.

‘We are working with Network Rail on the future reliability of the seasonal track-cleaning trains.’

Metro.co.uk has contacted Merseyrail for comment.